Front Office Operations:  Ensure timely response to all the telephone calls received at the front desk and respond or transfer them appropriately ensuring highest levels of customer care  Ensure front office reception area is ambiance is appropriately maintained to comfort patients
Patient Registration:  Welcoming the patient to the facility and ensuring all of the patients questions are responded with accuracy.  Carrying out the registration process to assist the patients for doctor appointments, laboratory tests, radiology tests and any other services as desired / required.  Ensuring registration documentation are complete to adhere to the department policies and procedures
Patient / Patient Family Education:  Clearly communicate with the patient and family about the pre-procedure requirements and steps involved  Educate the Patient / Patient Family on doctor’s consultation / follow up therapy or laboratory test procedures in line with the requirement of the patients visit.
Health Insurance Procedures:  Ensure to follow the documentation process including the patient consent form sign-off required for process healthcare insurance claims  Adhere to the protocol for acquiring approvals for certain – procedures / tests or medication. Advice the patient about turnaround the usually required by the insurance policy  Contact the patient to update when the approvals are received from the Insurance, to enable the patients to visit for the required procedures or tests.  Advice the concerned department – i.e. laboratory or pharmacy with the updated details of the patients’ insurance approvals.  Ensure that only approved insurance claims for testing or therapy are being invoiced to enable generate barcodes for report documentation.  Coordinating with office assistants to ensure the request form for diagnostic services / branch are being appropriately addressed.
*Preferably graduate of Nursing or with medical background. |